Privacy Policy

Last updated: December 2025

1. Introduction

At Fluchi, we are committed to protecting your privacy and ensuring your personal information is handled responsibly. Fluchi enables users to create personalized children’s stories using text and images generated by advanced artificial intelligence technologies.

This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website or services. By using Fluchi, you agree to the practices described in this Policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide, including:

  • Your name and email address (when creating an account)
  • Story inputs required to generate a personalized book:
    • Child’s name
    • Child’s age
    • Child’s uploaded photo
  • Text or keywords you submit to create or regenerate stories
Biometric Information Disclaimer

Although we process uploaded photos to generate illustrations, we do not create or store:

  • Biometric identifiers
  • Facial recognition templates
  • Any biometric data used to identify individuals

2.2 Automatically Collected Information

We may automatically collect technical and usage data, including:

  • IP address
  • Browser and device type
  • Pages visited and timestamps
  • Interaction patterns and usage metrics

2.3 Cookies

We use cookies and similar technologies to:

  • Maintain login sessions
  • Remember preferences and story-building progress
  • Improve website performance
  • Support analytics and advertising

You may disable cookies in your browser settings, but some features of Fluchi may not function properly without them.

3. How We Use Your Information

3.1 Creating Personalized Stories

Your inputs—including your child’s name, age, and uploaded image—are used strictly to generate a customized story. These inputs are not used for:

  • Marketing
  • Advertising
  • Training our AI models
  • Training any third-party AI models

3.2 Account Management & Communication

We use your information to:

  • Manage your account
  • Send service updates and notifications
  • Communicate important system information

If you provide additional optional details (e.g., birthdays), we may send friendly greeting messages. You may opt out at any time.

3.3 Service Improvement

We analyze non-identifiable, aggregated usage data, such as:

  • Page load times
  • Click patterns
  • Feature popularity
  • Error logs
  • Device data

We do not use:

  • Uploaded photos
  • Child names
  • Story text
for training public or internal AI models.

3.4 Analytics

We use Google Analytics to analyze how users interact with the platform. Google may collect anonymized data through cookies. We do not share personally identifiable information with Google.

3.5 Advertising

We use Google Ads / AdSense to display advertisements. Google may use advertising cookies (such as the DoubleClick DART cookie) to personalize ads.

We do not share personal data (such as names, emails, or photos) with advertisers.

For added safety under COPPA standards, ads shown on story-viewing pages may be set to non-personalized.

3.6 Legal Compliance & Protection

We may use or disclose your information to:

  • Comply with laws or legal requests
  • Enforce our policies
  • Investigate misuse or fraud
  • Protect the safety of users and the platform

4. How We Share Your Information

We do not sell or rent personal information.

We may share your data only in the following limited cases:

4.1 Service Providers (Data Processors)

Trusted third parties may assist us with:

  • Secure file hosting (Google Cloud Storage)
  • AI processing
  • Analytics (e.g., Google Analytics)
  • Email and communications
  • Customer support
  • Advertising operations

These providers have access only as needed and must protect your data.

4.2 Legal Requirements

We may disclose information when required to:

  • Comply with legal obligations
  • Answer lawful requests
  • Protect rights, safety, or property

4.3 Business Transfers

If Fluchi is involved in a merger, acquisition, or asset sale, your information may be transferred under the same privacy protections.

5. Data Retention

5.1 Guest Users (No Account)

  • Story data and uploaded files are kept for up to 7 days of inactivity.
  • After 7 days, data is automatically deleted.

5.2 Registered Users

  • Story data remains for up to 3 months of inactivity.
  • After 3 months, it may be automatically deleted.

5.3 Account Information

  • Account data (name, email, hashed password) is retained while your account is active.
  • You may request deletion at any time.

5.4 Backup Storage

Deleted data may remain in secure backups and is removed automatically when overwritten (typically within 30 days).

6. Data Security

We apply strong security measures to protect your information:

  • Encrypted data transmission (HTTPS)
  • Secure Google Cloud Storage
  • Firewalls and monitoring
  • Restricted internal access
  • Staff confidentiality duties

No method of storage is 100% secure. If you suspect unauthorized activity, contact us immediately.

7. Your Rights and Choices

You have rights over your personal data. This includes the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we correct any inaccurate or incomplete data.
  • Deletion: Request that we delete your account and personal data.

To exercise these rights, please contact us at the email provided below.

8. International Data Transfers

If you access Fluchi from outside the United States, your data may be transferred to and processed in the United States, where our servers and certain service providers operate.

We implement appropriate safeguards to protect your data.

9. Children’s Privacy

Fluchi is intended for parents and guardians, not children.

We do not knowingly collect data directly from children under 13.

Any child-related information is submitted solely by the parent or guardian for story creation.

We do not use children’s information for:

  • Behavioral advertising
  • Marketing
  • Profiling

If you believe we have collected child data without consent, contact us immediately for deletion.

10. Cookies & Third-Party Tracking

  • Google Analytics uses cookies to gather performance insights.
  • Google Ads may use cookies for ad delivery.
  • You may opt out of personalized ads through Google’s Ad Settings.
  • You may disable cookies entirely, but some features may not work properly.

We respect browser Do Not Track signals where technically possible.

11. Changes to This Policy

We may update this Privacy Policy occasionally. If changes are significant, we will notify you by:

  • Posting a prominent notice on the website
  • Emailing registered users

Continued use of Fluchi confirms your acceptance of updated terms.

12. Contact Us

For questions, requests, or concerns regarding your information, contact us:

📧 Email: privacy@fluchi.com

We aim to respond within 2–5 business days.